The friends and family test

Which service did you use today?

*Designated practices only

How easy was it to make your appointment?

If No, please provide more information in the box below:

Thinking about your appointment today; overall, how was your experience of our service?

Did you feel that you understood the treatment/health advice?

Yes, I completely understood it

Yes, I understood some of it

No, I did not understand it

Don’t know/can’t remember

How likely are you to recommend this service to friends and family if they needed similar care or treatment?

Did you feel that the staff providing the service were caring, competent and treated you with dignity?

Yes, definitely

No

Can you tell us why you gave that response?

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