Accessing the care you need

Booking an appointment for today

Request an appointment online 

Use our online system to contact us about your symptoms and we will confirm if an appointment is needed for today. 


Request an appointment by telephone 

Our trained receptionists will ask you some question to confirm the right person you need to speak with and when they are available.

Call us on 020 7730 7030

The telephone lines are very busy at 8 am and you may need to wait for your call to be answered.

Request an appointment at the surgery 

Patients can come into the surgery to book appointments at the reception desk.

Address and access information

Booking a routine appointment

Use our online system

Via the NHS app 

Use your NHS account (through the NHS website or NHS App) to book an appointment in advance.

By telephone 

Phone us on 020 7730 7030, Monday to Friday from 08:00 to 6:30pm 

At the surgery

Visit the surgery and speak with a receptionist, Monday to Friday from 08:00 to 6:30pm   

When you get in touch, we’ll ask what you need help with. 

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you. 

If you want to see a doctor or nurse in the evenings or weekends 

You can book an evening or weekend appointment in one of our Enhanced Access Hubs. Contact us online or via telephone to make an appointment. Details of the hubs are below: 

South Westminster Centre for Health 

St Georges House, 82 Vincent Square, London, SW1P 2PF (nearest tube: Pimlico) 

6.30-8pm on weekdays and 9am-4pm on Saturdays 

The Connaught Square Practice 

41 Connaught Square, St George’s Fields, London, W2 2HL (nearest tube: Marble Arch) 6.30-8pm on weekdays and 10am-5pm on Saturday 

A remote telephone clinic also operates during weekdays 6.30pm-8pm and 9am-5pm on Saturdays.


asked questions

To cancel your appointment:

  • use the GP online system – SystmOne
  • by telephone us on 020 7730 7030

If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment.

Whenever possible we ask you to come to the surgery for appointments as we have full access to your records and to treatment facilities. You can usually be seen sooner if you can come to the surgery as we can see three or four patients in the surgery in the time it takes to do one home visit.

If you are too unwell to come in, please try to phone in before your appointment. If you are unsure whether you need a visit, reception can arrange for you to get advice from one of the doctors. If the doctor feels your problem would be appropriately dealt with in the surgery, then you will be offered an appointment and the home visit request declined.

Please note that the timing of a visit cannot be guaranteed.

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery

Appointments by phone can be more flexible and often means you get help sooner.

Please tell us:
• if there’s a specific doctor, nurse or other health professional you would prefer to respond;
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email;
• if you need an interpreter;
• if you have any other access or communication needs.

Patients contacting us with acute medical needs can now be referred to five Additional Access hubs. It means that the patient will have a face-to-face appointment on the same or next day (depending on booking time). 

Appointments will be triaged by our team based on need via the usual methods for booking an appointment. You do not have to accept an appointment at one of the Additional Access hubs. 

Learn more about them here